Refund Policy

General Policy

We strive to provide the best possible service to all clients. However, we understand that circumstances may arise where you need to request a refund. Our refund policy is as follows:

Refunds for Therapy Sessions

• Cancellation Notice: If you cancel a session more than 24 hours before the scheduled time, you are entitled to a full refund.
• Late Cancellations: If you cancel within 24 hours of your session, no refund will be issued, as the time was reserved for you.
• Rescheduled Appointments: If you reschedule an appointment with more than 24 hours' notice, no additional charge will be incurred. If you reschedule within 24 hours, this may be treated as a late cancellation, and no refund will be issued.

Exceptional Circumstances

In exceptional circumstances, such as medical emergencies or technical issues with online sessions, we may offer a refund or reschedule your appointment at our discretion.

Contact Information

For refund requests, please contact us via email. We will review your case and respond within 7 working days.